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Return Information

Return Information

TriangleCables.com will offer a full product refund on any unopened product returned and recieved within the first 30 days of invoice. All products (unless noted on our site) are sold with the full manufacturer's warranty. The warranty period and service varies by manufacturer and product.
Our Original InkJet cartridges cannot be returned once opened, but do have a full manufacturer's warranty. Please see manufacturer's website for details.
We also do not accept returns of:
All tools and testers
All InkJet cartridges
Cables that are unwound and not defective
that cannot be resold all lengths 25 feet or more
Discontinued items (ex. HDMI 1.3, USB 1.0, SCSI Items)
All items in closeout section
We will, of course, replace defective cables



No refunds after 30 days of invoice.

All items must be in "as-new" resellable condition, in original packaging and with all warranty cards (not filled out), manuals, packaging and accessories. Any discrepancies could result in a delay or partial and/or complete forfeiture of your credit and a restocking fee.
Special orders are not refundable, and items order with a quantity of 10 or more are subject to a 35% restocking fee.

ALL RETURNS A 25% restocking fee will be applied is to offset credit card fees as well as time and material as shown below:

  • A 5% purchase credit card fee
  • A 5% return credit card fee
  • Processing Order
  • Charging Order
  • Printing Labels
  • Picking
  • Packing
  • Packing Materials
  • Shipping
  • Customer Service coordinating a return
  • Receipt of return
  • Inspection of the return
  • Restocking of return
  • Adjusting Inventories
  • Cost of marketing that led the customer to your product (CSE / PPC / etc).


Please do not use staples, tape or mail in original box.
TriangleCables.com will not accept any returns shipped freight COD or COD. If you ship items to us via US mail, please request proof of delivery.
Items must be in original packaging.

We cannot normally credit original shipping costs, just as a retail store cannot credit you for gas costs while driving back to their store. TriangleCables.com cannot credit return shipping under any circumstances.
We may occasionally offer a free shipping coupon for Ground Shipping only, for the lower 48 States.

If product or products are returned for any reason and the amount of the items purchased are below the free shipping level, Regular Ground weights will be applied to the return.



R.M.A. FORM

This form is for Warranty & Damage Claims and Returns.  You must fill out one of these forms to get an R.M.A. number before you return your merchandise. 

If you return any merchandise without approval it will be refused and returned to you.
 

You will be notified by e-mail or fax within 48 hours.  If you do not give us an email address or fax number, you cannot be notified about your return.

Please provide the following contact information:

* =Required

*  Name
Organization
*  Street Address
Address (cont.)
*  City
State/Province
*  Zip/Postal Code
Country
Work Phone
Home Phone
FAX  
 * E-mail

Please provide the following product information:

 Product Description
Model Number 
*   Invoice Date
Invoice Number
*  Reason for Return  

Choose one of the following options:

IF YOU DO NOT GIVE US AN ACTIVE EMAIL ADDRESS YOU WILL NOT RECEIVE AN R.M.A. 


IF YOU DO NOT RECEIVE AN ANSWER WITHIN 48 HOURS PLEASE EMAIL US

R.M.A. is Void if items are not received within 10 Days of our emailed Issued  R.M.A. number. If you do not include the R.M.A. number on the box, it will be refused and returned to you.