Terms and Conditions
Lead Times - In-stock orders will usually be shipped the same day, if the order is placed by 5 PM, CST. Out-of-stock, or custom items may require a lead time between 2 to 45 days.
Triangle Cables Inc. will not be held liable for damages caused by un-timely delivery of ordered items for any reason, within or outside of our control. For all urgent orders, the customer assumes all of the risk, regarding timely delivery of the product(s).
Damages for un-timely delivery of the product(s) will be limited to the remedies and/or warrantees offered by the carrier (United Parcel Service, or other).
Please note that our merchandise may ship from various different warehouses in the USA. Some orders may come from two, or more shipping locations. Each package will usually be marked with the order number (or your purchase number), on the label to identify the shipment. If you have not received your entire "ground" order within 5 working days, please inform us and we will track the package(s) for you.
Cables will not be considered defective if:
Any damages or losses incurred during shipment should be reported to the Triangle Cables at once. All claims for product shortage or damage must be made within 1 day of receipt of shipment by fax, telephone, or email. It is the responsibility of the customer to inspect all merchandise for any physical abnormalities, or obvious damage within 1 day of receipt of the merchandise.
If you wish to cancel, or change all or part of an order, we suggest that you call 1-888-519-9528, immediately to speak to a customer service agent. If the order has not been shipped we will be happy to correct, change or cancel the order per your instructions. In the case of an order that has already been shipped, we will follow our no hassle return policy.
Custom Made Products: Once production has begun, the order cannot be canceled - No exceptions.
It is your responsibility to confirm that you received all of the items as indicated on your packing slip. Failure to report shipping discrepancies within five days prevents us from accurately problem-solving the issue, and variances reported after five days will not be credited regardless of circumstances.
Please feel free to select Customer Pick-Up when checking out. There are no shipping charges and your order will be waiting for you when you arrive at our location. Please call ahead to ensure the order is ready to be picked up.
Triangle Cables accepts Visa, MasterCard, American Express, PayPal, and Discover Electronically. We utilize a Verisign secure payment gateway.
Triangle Cables gladly extends term and accepts purchase orders (POs) with the following general guidelines:
Triangle Cables is happy to accept wire transfers as payment for your order. Please continue check out after selecting wire transfer in the payment option area of the checkout page.
The order will be submitted and will be on a ship wait status until the wire is confirmed. We will call you when the wire is completed.
We do not charge sales tax for orders being sold or shipped outside the state of Missouri. If you are a state or local government, federal agency, or public school: You do not need to fill out this form.
If your organization is not mentioned above and desires tax exempt status on our site: We need a current IRS 149 Tax Exempt Form.
Below is a link to Form 149. Please complete the form and fax it to 888.519.9515 Click here to download Form 149 (18.1kb).
Once received, we will designate your account as tax exempt. Please continue with order process, your order will not include tax. Please contact your Account Manager at 888-519-9528 for additional information.
The Best Return Policy in the Industry!
Here at Triangle Cables we offer the easiest and most flexible return policy in the industry. We want you to feel secure that your purchase is backed by the most customer focused cable distributor on the web. We are dedicated to ensure your satisfaction. The highlights of our policy:
Do it Yourself Returns:
Full Service Returns:
All returns should be shipped to:
Triangle Cables Returns115 Chesterfield Industrial Blvd Chesterfield, MO 63005
*Our No Risk Return policy uses the following terms and conditions
If you are not completely satisfied with your purchase, Triangle Cables offers a 90 day right of return on most items subject to these terms and conditions
Defective Products: Within 90 days all defective products can be returned. Triangle Cables will pay for return of the product. We will either refund your money or replace the item at the customer's discretion.
Return freight is the responsibility of the customer, excluding defective products or Triangle Cables errors. We recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as Triangle Cables will not issue credit for product damaged en route back to us due to poor shipping practices.
Returned product must be clean, undamaged, and complete with all manuals, accessories, and documents and packaging. The items must be in a re-sellable condition free of any non-removable labels, or writing on the product or product packaging. The product must also have with it upon return to us a copy of the completely filled out RMA form. Products that are received by us that do not meet these conditions will be subject to handling charges and/or will not be processed as returns. All items must be returned in a "re-sellable" condition. "Re-sellable" condition is solely determined by TriangleCables.com.
For products sold by Triangle Cables for other manufacturers, your return rights for non-defective items are subject to the rules of that manufacturer. If that manufacturer does not allow for returns on opened items, there is no provision for return to Triangle Cables (except in cases of manufacturer defects, which may be covered under a manufacturer's warranty). If that manufacturer allows returns but charges restocking fees, their fees will be applied. Most manufacturers only allow returns within 30 days, so you must process returns of products from other manufacturers back to us within 20 days of the original invoice date to allow us 10 days to process the return internally, and failure to do so will negate your right of return to us. Manufacturers include but are not limited to: ICC, Panduit, and Middle Atlantic Racks.
Bulk Cable that is cut to customer specified lengths is non returnable.
Custom cables and other build-to-order products are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the cable matches the customer-provided specification. Cables deemed defective will be replaced or repaired at our sole discretion. Custom cables that were ordered incorrectly may be returned for rework at a charge, please realize that the turnaround of these items is subject to our production schedule, and expedite fees may be necessary to provide immediate repair or replacement.
Custom ordered products, those products that start with CCP are returnable but with a 25% restocking fee.
Triangle Cables reserves the right to authorize product returns beyond 90 days from the invoice date in some cases. If the product is accepted after 90 days, credit will be issued toward FUTURE PURCHASES ONLY.
All credits from RMAs must be used within one calendar year of issue.
Limitation Of Liability
IN NO EVENT SHALL Triangle Cables, ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY, "Triangle Cables") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT TRIANGLE CABLES HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT Triangle Cables MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY Triangle Cables SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.
Triangle Cables employs Verisign Extended Validation SSL Certificates. VeriSign Extended Validation (EV) SSL Certificates meet the highest standard in the Internet security industry for Web site authentication as required by CA/Browser Forum. EV SSL Certificates give high-security Web browsers information to clearly display a Web site's organizational identity. The high-security Web browser's address bar turns green and reveals the name of the organization that owns the SSL Certificate and the SSL Certificate Authority that issued it. The green bar shows site visitors that the transaction is encrypted and the organization has been authenticated according to the most rigorous industry standard.
Identity Theft and Credit Card Fraud
We utilize McAfee HACKER SAFE. Triangle Cables is tested and certified daily to pass the McAfee Secure Security Scan. To help address concerns about hacker access to confidential data, the "live" McAfee Secure mark appears only when a web site meets the McAfee Secure standard.
Research indicates sites remotely scanned for known vulnerabilities on a daily basis, such as those earning McAfee Secure certification, can prevent over 99% of hacker crime.
We have been certified by the Better Business Bureau. This yearly certification demonstrates Triangle Cables commitment to excellent customer satisfaction and our consistent policies on managing customer issues.
Triangle Cables has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site: www.trianglecables.comSM.
All Rights Reserved Notice Copyright Notice
All content included on this site, such as text, graphics, logos, buttons, icons, images, audio clips, and software is the property of Integrated Network Cable, Inc. or its content supplier and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Integrated Network Cable, Inc. and protected by U.S. and international copyright laws. All software used on this site is the property of Integrated Network Cable, Inc. or its software suppliers and protected by U.S. international copyright laws. The content and software on this site may be used as an online resource. Any other use, including the reproduction, modification, distribution, transmission, republication, or display of the content on this site is strictly prohibited.
Use of Site
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any purpose that is not expressly permitted by Integrated Network Cable, Inc.. Integrated Network Cable, Inc. and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Integrated Network Cable, Inc. believes that customer conduct violates applicable law or is harmful to the interests of Integrated Network Cable, Inc. and its affiliates.
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage.
Information Collection and Use
The Information We Collect:
This notice applies to all information collected or submitted on the www.trianglecables.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
In order to place an order on this website, a user must first complete the registration form. During registration users are required to give their contact information (such as name and email address). This information is used to contact users about the services on our site for which they have expressed interest. There are also unique identifiers (such as customer number) that are not required, but requested so we can provide a more personalized experience on our site. Registration is also required for "reseller access" to our site, which features information pertinent to resellers and requires the mailing, emailing, or faxing of a valid reseller certificate. Acceptance of reseller registration is not guaranteed, and is up to the discretion of Triangle Cables and its agents.
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.
Session date is data stored in the user's internet cache containing information about the user. Usage of session data is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the session data simply terminates. For instance, by setting session data on our site, the customer would not have to log in a password more than once, thereby saving time while on our site. Session data can also enable us to track and target the interests of our users to enhance the experience on our site.
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Periodically these log files are deleted.
We partner with other outside parties to provide specific services (i.e. credit card processing). When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This web site contains links to other sites. Please be aware that we (Triangle Cables) are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, the information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are viewing non-secure documents. To learn more about SSL, visit http://www.verisign.com.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to customer information.
If you have any questions about the security at our website, you can send an email to firstname.lastname@example.org
We send all new members a welcoming email to verify username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.
How You Can Access or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by (contact our sales department at 888-519-9528 or email@example.com to review or correct your information). We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by replying to unsubscribe or remove in the subject line in the email or email us at firstname.lastname@example.org
Notification of Changes
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with the website, you can contact
Triangle Cables provides a lifetime guarantee against defects and labor on all custom and distributed cables. Please note that CUSTOM CABLE ASSEMBLIES ARE NON-RETURNABLE AND NON-CANCELLABLE. Warranties do not apply to damage from misuse or any consequential damages.
Other important policies include:
The following will apply to all warrantees:
This warranty does not extend to products, which have been subjected to neglect, accident, improper use or improper installation. This warranty does not cover damages from lightning, or electrical forces that exceed the standard range of operation. It is the responsibility of the customer to inspect all merchandise for any physical abnormalities, or obvious damage, and report it to us within 1 day of receipt of the merchandise. This warranty is in lieu of any other warranties, expressed or implied, including but not limited to the merchantability or fitness for a particular purpose and of any other obligation or liability on the part of Triangle Cables. This warrantee covers defects in materials and /or workmanship only, and agree to remedy such defect at no charge provided the defective product is returned transportation pre-paid, to us. At our sole discretion, we will either repair, or replace the product, or refund the original purchase price. The warranty period begins on the date of delivery of the product(s). Before returning any product, the customer must first obtain an RMA number, and shipping instructions, from a customer service agent. Please see "(4) Authorized Returns" for more details regarding returning defective merchandise.
IN NO EVENT SHALL TRIANGLE CABLES, ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY, "Triangle Cables") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT TRIANGLE CABLES HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT Triangle Cables MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY TRIANGLE CABLES SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.
Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty, if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.
115 Chesterfield Industrial Blvd
Chesterfield, MO 63005
Thank you for the continued business.
While our online system does not support shipping to United States,
please call us at 866-519-9505 and we can arrange shipping.
Please wait while we contact PayPal.
TriangleCables gladly accepts purchase orders (POs) with the following general guidelines:
If you have further questions or wish to place an order, please contact us directly on our toll-free line: 1-866-519-9505.
Please log into the site. Select the
"Past Quotes" button in the center of
the page.You may change the quote or
just make an order from the quote.
If you would like to receive a quote on
items from our site, please fill your
shopping cart with the items you need.
Once complete, proceed to your shopping
cart by clicking "View Cart / Checkout."
On the Your Shopping Cart page, select the
red quote button near the green checkout button.
Follow the instructions on that page to receive a quote.
If you would like to have one of our account Managers personally quote you product please call us at 1-866-519-9505
We do not charge sales tax for orders being sold or shipped outside the state of
If your organization desires tax exempt status on our site, we require a current
IRS 149 Tax Exempt Form.
If you are a state or local government, federal agency, or public school you do
not need to fill out this form. Simply close this window and continue checkout.
Below is a link to Form 149. Please complete the form and fax it to 888.519.9515.
Click here to
download Form 149 (18.1kb)
TriangleCables gladly accepts purchase orders (POs) with the following general guidelines:
If you have further questions or wish to place an order, please call us at .
TriangleCables is happy to accept wire transfers as payment for your order. Please
continue check out after selecting wire transfer in the payment option area of the
The order will be submitted and will be on a ship wait status until the wire is
confirmed. We will call you when the wire is completed.
Please call to obtain wire information
The email address you entered already exists in our system. If you have forgotten
your password, you may request that your password be sent to you below. Otherwise, select "Continue" to login.
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