Terms and Conditions

Order Fulfillment

Lead Times - In-stock orders will usually be shipped the same day, if the order is placed by 5 PM, CT. Out-of-stock, or custom items may require a lead time between 2 to 5 days.

TriangleCables will not be held liable for damages caused by un-timely delivery of ordered items for any reason, within or outside of our control. For all urgent orders, the customer assumes all of the risk, regarding timely delivery of the product(s).

Damages for un-timely delivery of the product(s) will be limited to the remedies and/or warranties offered by the carrier (United Parcel Service, or other).

Please note that our merchandise may ship from various different warehouses in the USA. Some orders may come from two, or more shipping locations. Each package will usually be marked with the order number (or your purchase number), on the label to identify the shipment. If you have not received your entire "ground" order within 5 working days, please inform us and we will track the package(s) for you.

You will be charged at the time of sale for all items on your order, even if some or all of the items are not in stock.  If you wish to cancel an item due to availability it falls under our cancelation policy listed below.

Any damages or losses incurred during shipment should be reported to the TriangleCables at once. All claims for product shortage or damage must be made within 1 day of receipt of shipment by fax, telephone, or email. It is the responsibility of the customer to inspect all merchandise for any physical abnormalities, or obvious damage within 1 day of receipt of the merchandise.

Cancellations

If you wish to cancel, or change all or part of an order, we suggest that you call 888-519-9528, immediately to speak to a customer service agent. If the order has not been processed we will be happy to correct, change or cancel the order per your instructions. In the case of an order that has already been processed, we will follow our no hassle return policy.

Custom Made Products: Once production has begun, the order cannot be canceled - No exceptions.

Shipping Information
Shipping Discrepancies

It is your responsibility to confirm that you received all of the items as indicated on your packing slip. Failure to report shipping discrepancies within five days prevents us from accurately problem-solving the issue, and variances reported after five days will not be credited regardless of circumstances.

Third Party Shipping

You can use your own FedEx or UPS account number instead of paying ShowMeCables directly for the shipping charges. FedEx or UPS will bill your account separately and independently for the shipping charges. ShowMeCables is not aware of your negotiated rate and cannot provide exact or estimated shipping prices. By using your UPS or FedEx account, you may be billed for multiple shipments as we ship from a variety of locations throughout the United States.

Local Pickup

Please feel free to select Customer Pick-Up when checking out. There are no shipping charges and your order will be waiting for you when you arrive at our location. Please call ahead to ensure the order is ready to be picked up.

Payment Information

TriangleCables accepts Visa, MasterCard, American Express, PayPal, and Discover Electronically. We utilize a Verisign secure payment gateway.

TriangleCables gladly extends term and accepts purchase orders (POs) with the following general guidelines:

TriangleCables is happy to accept wire transfers as payment for your order. Please continue check out after selecting wire transfer in the payment option area of the checkout page.

The order will be submitted and will be on a ship wait status until the wire is confirmed. We will call you when the wire is completed.

Please contact us for our wire information.  We can be reached at: 888-519-9528

Tax-Exemption

We do not charge sales tax for orders being sold or shipped outside the state of Missouri. If you are a state or local government, federal agency, or public school: You do not need to fill out this form.

If your organization is not mentioned above and desires tax exempt status on our site: We need a current IRS 149 Tax Exempt Form.

Below is a link to Form 149. Please complete the form and fax it to 888-519-9515
Click here to download Form 149 (18.1kb).

Once received, we will designate your account as tax exempt. Please continue with order process, your order will not include tax.
Please contact your Account Manager at 888-519-9528 for additional information.

Return Policy

The Best Return Policy in the Industry!

Here at TriangleCables we offer the easiest and most flexible return policy in the industry. We want you to feel secure that your purchase is backed by the most customer focused cable distributor on the web. We are dedicated to ensure your satisfaction.

All returns should be shipped to:

TriangleCables
Returns
115 Chesterfield Industrial Blvd
Chesterfield, MO 63005

Limitation Of Liability

IN NO EVENT SHALL TriangleCables, ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY, "TriangleCables") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT TriangleCables HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT TriangleCables MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY TriangleCables SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.

Internet Security

TriangleCables employs Verisign Extended Validation SSL Certificates. VeriSign Extended Validation (EV) SSL Certificates meet the highest standard in the Internet security industry for Web site authentication as required by CA/Browser Forum. EV SSL Certificates give high-security Web browsers information to clearly display a Web site's organizational identity. The high-security Web browser's address bar turns green and reveals the name of the organization that owns the SSL Certificate and the SSL Certificate Authority that issued it. The green bar shows site visitors that the transaction is encrypted and the organization has been authenticated according to the most rigorous industry standard.

Identity Theft and Credit Card Fraud

We utilize McAfee HACKER SAFE. TriangleCables is tested and certified daily to pass the McAfee Secure Security Scan. To help address concerns about hacker access to confidential data, the "live" McAfee Secure mark appears only when a web site meets the McAfee Secure standard.

Research indicates sites remotely scanned for known vulnerabilities on a daily basis, such as those earning McAfee Secure certification, can prevent over 99% of hacker crime.

BBBOnLine

We have been certified by the Better Business Bureau. This yearly certification demonstrates TriangleCables commitment to excellent customer satisfaction and our consistent policies on managing customer issues.

Privacy Policy

TriangleCables has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site: www.TriangleCables.com.

All Rights Reserved Notice

Copyright Notice

All content included on this site, such as text, graphics, logos, buttons, icons, images, audio clips, and software is the property of Integrated Network Cable, or its content supplier and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Integrated Network Cable and protected by U.S. and international copyright laws. All software used on this site is the property of Integrated Network Cable or its software suppliers and protected by U.S. international copyright laws. The content and software on this site may be used as an online resource. Any other use, including the reproduction, modification, distribution, transmission, republication, or display of the content on this site is strictly prohibited.

Use of Site

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any purpose that is not expressly permitted by Integrated Network Cable. Integrated Network Cable, and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Integrated Network Cable believes that customer conduct violates applicable law or is harmful to the interests of Integrated Network Cable. and its affiliates.

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage.

Information Collection and Use
Registration

In order to place an order on this website, a user must first complete the registration form. During registration users are required to give their contact information (such as name and email address). This information is used to contact users about the services on our site for which they have expressed interest. There are also unique identifiers (such as customer number) that are not required, but requested so we can provide a more personalized experience on our site. Registration is also required for "re-seller access" to our site, which features information pertinent to re-sellers and requires the mailing, emailing, or faxing of a valid re-seller certificate. Acceptance of re-seller registration is not guaranteed, and is up to the discretion of TriangleCables and its agents.

Order

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.

Session Data

Session date is data stored in the user's internet cache containing information about the user. Usage of session data is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the session data simply terminates. For instance, by setting session data on our site, the customer would not have to log in a password more than once, thereby saving time while on our site. Session data can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Periodically these log files are deleted.

Sharing

We partner with other outside parties to provide specific services (i.e. credit card processing). When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This web site contains links to other sites. Please be aware that we (TriangleCables) are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys and Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, the information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are viewing non-secure documents. To learn more about SSL, visit www.verisign.com.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to customer information.

If you have any questions about the security at our website, you can send an email to Sales@TriangleCables.com.

Special Offers

We send all new members a welcoming email to verify username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by (contact our sales department at 888-519-9528 or Sales@TriangleCables.com to review or correct your information). We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Choice/Opt-out

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by replying to unsubscribe or remove in the subject line in the email or email us at Sales@TriangleCables.com.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, how we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with the website, you can contact

Webmaster
TriangleCables
115 Chesterfield Industrial Blvd
Chesterfield, MO 63005
Warranty

TriangleCables provides a lifetime guarantee against defects and labor on all custom and distributed cables. Please note that CUSTOM CABLE ASSEMBLIES ARE NON-RETURNABLE AND NON-CANCELLABLE. Warranties do not apply to damage from misuse or any consequential damages.

Limitation Of Liability

IN NO EVENT SHALL TriangleCables, ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY, "TriangleCables") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT TriangleCables HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT TriangleCables MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY TriangleCables SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.

Legal disclaimers

Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty, if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.